Welcome to Vaultory Authenticator 2FA. We are dedicated to providing you with a secure, convenient, and clean two-factor authentication experience.
If you encounter any issues while using the App, or if you have any feature requests, please feel free to contact us.
Frequently Asked Questions (FAQ)
- I got a new phone, how do I transfer my authenticator accounts? Currently, this App focuses on ultimate local security. All data is securely stored in your device's Secure Enclave (Keychain). Since we do not support internet cloud syncing, if you switch to a new device, you will need to manually re-scan the 2FA QR codes provided by your platforms on your new device. In future versions, we may introduce a local, encrypted offline export/import feature. Stay tuned!
- Why does the App require camera access? The fastest way to add a new account is by scanning a QR code. The camera permission is solely used to read QR code information locally on your device. We will never collect your camera feed or upload it to the internet.
- How do I delete an account I no longer use? In the "RECENTLY USED" list at the bottom of the home page, find the account you want to delete. Simply swipe left on the account card and tap the "Delete" button to permanently remove it from your device.
Contact Us
If you encounter any issues not listed above, or if you find a bug in the App, please reach out for technical support via the following methods:
- Email: [email protected]